2 · Help while they work

Help arrives while the work is happening.

A short, specific suggestion inside the tool the person is using, at the moment it is useful. Not a course, not a dashboard.

Book a working session See how it works →

Written automaticallyEach employee sees their own firstKeep it, change it or ignore it

Salesforce · Opportunity · before the save
StageNegotiation / Review
Stage changedToday
Next stepSend revised quote
Close date31 Oct
20xworksaved, but missing a date
Before you save
  • Next step names who, does what, by when
  • Stage updated the day the deal moved
Suggested next step
Send revised quote to Grand Hotels by Tue Oct 6
Save this next step
saved, completeThis step costs your team 81 hours a year

How it works

In three steps.

Compare

How it was done, how it should be

We compare how each employee did a task with how it is supposed to be done, and with how your best people do it.

Write

One thing to fix

Where there is a gap, the suggestion writes itself: what is missing, and the line that fixes it. No analyst, no survey.

Show

In their tool, before they save

It appears inside Salesforce, SAP or Claude. The person keeps it, changes it or ignores it, and we note which.

The gap

The difference between how it should be done and how it was done.

That difference is the suggestion. Nobody has to interview anyone or draw a map.

  • Based on your way of working, not a generic one
  • The evidence is open to the person
  • Updates the day your process changes
How it should be done, and how it was done (example)
How it should go
Open deal→Move stage→Next step: who, what, when→Send quote→Close step
Employee A, Tue
Open deal→Move stage→Next step: no date→Send quote→Close step
Employee B, Tue
Open deal→Move stage→Next step: who, what, when→Send quote→Close step
gapEmployee A’s next step has no date. They get a suggestion before they save, using the line Employee B wrote.
Where the suggestion appears
SalesforceOn the deal record
SAP FioriOn the invoice, before you post
Claude CodeBefore a change is saved
Claude / CoworkBefore the task runs
SlackDelivered to the person
Copilot / ChatGPTConnected today, suggestions next

Where it shows up

Inside the tool, not in another tab.

On the Salesforce record. On the SAP screen before you post. Inside Claude Code, Claude, Cowork and Slack.

  • No extension where the tool has a connection
  • Checks the saved result too
  • Notes whether the suggestion was used

Privacy and security

We look at the work, not the person.

Access your admin grants and can take away. No screen recording, no keystrokes, no private messages.

  • Each employee sees their own results first
  • We keep summaries, never documents or messages
  • For coaching, never the sole basis for discipline
Read the Trust Centre →
What 20xwork can see (admin view)
What we see
  • Work saved in the tools your admin connects
  • What people asked the AI, if your organisation shares it
  • Which tasks happened, in what order, and when
  • How the work is supposed to be done
Never
  • ✕Screens or screenshots
  • ✕Keystrokes, clipboard, webcam
  • ✕Personal accounts or devices
  • ✕Private messages or the contents of documents
Read-only accessFull audit logSSOGDPRSOC 2 Type II in progress

Getting started

A data export on day one. A number by week four.

Day 1

A data export

No integration needed. We show you what we can already see.

Week 1

One team connected

Read-only access for one team. The first suggestions appear in their tools.

Week 4

The number

Hours back per employee, with a before, an after and a control group.

Bring one team. We will show you what AI changed for each of them.

One team, one data export, a number in four weeks.

Book a working session