Data handling and retention

Can I set a custom retention period?

In short

Yes on Enterprise. Work signals can be limited to as little as 90 days from the source event; profiles then rest on the window you choose.

Last updated September 27, 2026

Enterprise admins can set the retention window for work signals in Organisation settings under Data and privacy. The minimum is 90 days from the source event. A shorter window means each person's profile rests on less history; the product shows the window on every profile so the reader knows.

Recommendations and outcomes follow the same window. Account data is kept while the person has a seat. Audit logs keep their own 12 month period, as they exist to protect you.

Changes take effect within 24 hours. Data that falls outside the new window is deleted, not archived.

Have a questionnaire to fill in?

Send us your SIG, CAIQ or your own template and we will return it completed, with our penetration test summary and policies under NDA.

Email adharsh@20xwork.ai
Last updated September 27, 2026.The commitments on these pages are incorporated into our commercial agreements and Data Processing Addendum.