ProfessionalRole
500+Connections
About
Operations leader who automates everything. Built ops infrastructure at Ramp, Brex. Scaled teams from 10 → 500.
Proof of Work
4 plays
Customer Onboarding Automation: 80% Time Reduction
AI-powered onboarding automation that cut time 80% and scaled 10x
Before6-week onboarding, 5 team members per customer
After1.2-week onboarding, 1 person per customer, 10x capacity
OpsSystem
Situation
Customer onboarding took 6 weeks. Required 5 team members per customer. Process was manual, error-prone, and didn't scale.
Action
Built AI-powered onboarding workflow using Claude + n8n. Automated documentation generation, contract review, compliance checks, training materials creation.
Result
Onboarding time: 6 weeks → 1.2 weeks. Team went from 5 people per customer to 1. Can now handle 10x customers with same headcount. NPS +25 points.
156 copies · 28 forks
View ArtifactClauden8nNotionAirtable
Cross-Functional Process Mapping with AI
OpsSystem
Situation
Company scaled to 500 people. Processes were undocumented. Onboarding new hires took 6 weeks. Lots of tribal knowledge.
Action
Interviewed 50 team members, had Claude synthesize into comprehensive process maps, created automated process documentation that stays current.
Result
New hire onboarding: 6 weeks → 2 weeks. Cross-team collaboration improved 40%. Reduced duplicate work by 30%. Documentation is now self-maintaining.
0 copies · 0 forks
View ArtifactClaudeNotionAirtable
Compliance Documentation Generator
OpsWorkflow
Situation
SOC 2 audit was coming. Needed 200+ pages of documentation. Legal team estimated 3 months of work.
Action
Used Claude to analyze existing systems, generate policy documents, create evidence packages, draft responses to audit questions.
Result
Completed documentation in 2 weeks instead of 3 months. Passed SOC 2 audit on first try. Saved $150k in consulting fees. Now runs automatically for renewals.
0 copies · 0 forks
View ArtifactClaudeNotion
Support Ticket Triage Bot: 90% Accuracy
OpsWorkflow
Situation
Support team drowning in 1000+ tickets/day. Triage was manual. High-priority issues were buried. Customer satisfaction was dropping.
Action
Built AI triage system using Claude. Analyzes every ticket, categorizes urgency, routes to right team, suggests solutions from knowledge base.
Result
Response time for critical issues: 2 hours → 15 minutes. Support team productivity up 60%. Customer satisfaction score: 3.2 → 4.5. Saved 3 support hires.
0 copies · 0 forks
View ArtifactClaudeZapierNotion